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Job description
Retail Sales Leader – Aurora Mall
Responsibilities
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.
Key Responsibilities
Assist in developing and motivating associates to maximize sales potential
Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
Partner with Store Management to provide feedback on associate performance
Assist in training associates on store operations, product, policy, and procedures
Execute action plans that optimize results
Execute all aspects of daily store operations
Ensure appropriate associate coverage to create a great customer experience
Oversee and authorize the checkout experience
Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store
Monitor and analyze the customer service provided by team members
Build an effective schedule with the right associate in the right place at the right time
Promote and support an environment focused on delivering great in‑store customer experiences
Effectively resolve customer service issues to a positive outcome
Lead and model our customer experience model
Display expert knowledge of product, company policies, promotions, loyalty programs
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends, and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers, and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits
PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid time off
Parental leave for new moms and dads
For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage including medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.
Pay Range
$20.75 – $28.30 per hour (actual compensation is dependent upon location, education, skills and experience).
Equal Employment Opportunity
PHOENIX is an equal‑opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment based on any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call and indicate “Associate Relations,” or email
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Worksite address
aurora, CO, 80012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.