This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Overview
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and
Responsibilities
Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.
Assist in developing and motivating associates to maximize sales potential
Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
Partner with Store Management to provide feedback on associate performance
Assist in training associates on store operations, product, policy, and procedures
Execute action plans that optimize results
Execute all aspects of daily store operations
Ensure appropriate associate coverage to create a great customer experience
Oversee and authorize the checkout experience
Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store
Monitor and analyze the customer service provided by team members
Build an effective schedule with the right associate in the right place at the right time
Promote and support an environment focused on delivering great in‑store customer experiences
Effectively resolve customer service issues to a positive outcome
Lead and model the customer experience model
Display expert knowledge of product, company policies, promotions, loyalty programs
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team
Ability to multitask and handle multiple customers and/or processes at once
Benefits And Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part‑time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match. Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say “Associate Relations” or send an e‑mail to and let us know the nature of your request and your contact information.
#J-18808-Ljbffr
Worksite address
tucson, AZ, 85718, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.