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Job description
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and
Overview
Store location: Palisades. Accelerate the company's growth by driving sales and operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.
Key Responsibilities
Assist in developing and motivating associates to maximize sales potential
Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.
Execute action plans that optimize results
Execute all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, and in‑store management.
Monitor and analyze the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.
Promote and support an environment focused on delivering great in‑store customer experiences.
Effectively resolve customer service issues to a positive outcome.
Lead and model our customer experience model.
Display expert knowledge of product, company policies, promotions, loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Ability to effectively communicate with customers, peers and supervisors
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with a team.
Ability to multitask and handle multiple customers and/or processes at once.
Benefits And Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Pay Range
$18.50 - $25.35 per hour
Closing
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Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.
An Equal Opportunity Employer
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e‑mail to and let us know the nature of your request and your contact information.
Notification to Agencies
Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
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Worksite address
west nyack, NY, 10994, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.