Job description
About Bellhop
Bellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're a lean, fast-moving team focused on building the best experience in the industry — for our customers, our moving and carrier partners, and the people who work with us..
The Role
Bellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards.
This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.
What You'll Do
Manage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customers
Determine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals change
Build and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discovery
Set and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAs
Run daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvements
Own lead hygiene in the CRM, ensuring every lead is properly logged, statused, and worked
Track and report team performance and funnel conversion metrics, flagging opportunities and risks
Partner with marketing and product on lead quality and friction points in the web booking flow
What We're Looking For
Proven experience managing a remote and/or offshore sales or call center team. No moving experience required
A track record of improving conversion in a phone- and text-based sales environment
Strong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the team
Comfortable building and refining scripts, not just enforcing existing ones
Hands-on and data-driven; comfortable operating without a large management layer above or below you
We weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenure
Nice to Have
Experience with CRM and calling/texting platforms in a sales environment
Experience in moving, relocation, home services, or another managed marketplace business
Experience building a sales function from scratch in a lean or scrappy environment
Compensation & Location
Full-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TN
Base salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.