About this opportunity
Patriot Mobile lists this Sales Operational Support opportunity in grapevine, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.
nJob Overview
nThe Sales Operational Support representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for potential customers engaging through chat. This role focuses on rapid responses to inquiries, answering product questions, qualifying the lead, and transferring interested contacts to our outbound sales agents for closing.
nEssential Functions and Responsibilities
nnEngage website and ad-sourced leads through a chat platform in real-time.
nWork closely with the development team to train and improve an AI assistant that supports sales and member service operations by providing accurate responses to common inquiries based on actual online interaction with potential and current members.
nAnswer product questions and explain Patriot Mobile's plan options, network, and mission.
nAsk qualifying questions to assess lead readiness.
nBuild rapport with prospects by identifying their needs and aligning with the company values.
nMaintain an upbeat, friendly, and helpful tone in all communications.
nSeamlessly transfer high-intent leads to outbound agents or schedule a callback.
nLog conversation, lead notes, and dispositions accurately in the CRM.
nMeet or exceed daily response times and conversation benchmarks.
n nRequired Knowledge/Skills/Abilities
nnAbility to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
n1+ years in a customer-facing, sales, or chat-based support role.
nExcellent written communication and typing speed
nFriendly and persuasive demeanor with strong listening skills.
nComfortable using sales scripts and objection-handling techniques.
nStrong organizational skills.
nDependable, including excellent attendance.
nWilling to work overtime and Saturdays.
nProficient with Microsoft Office Suite including MS teams.
n nEducation and Experience
nnHigh School diploma or GED required; Associate's or Bachelor's degree preferred.
nExperience in sales, operations, or executive administrative support is preferred.
n nPhysical Requirements
nnMust be able to sit or stand for long periods.
nMust be able to work in an office environment.
nMust be able to lift and move items up to 25 pounds.
n nPatriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.
Worksite address
grapevine, TX, 76099, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.