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RAM Mounts

Sales & Partner Operations Coordinator

seattle, WA

Check who can apply and the requirements below before continuing.

About this opportunity

RAM Mounts lists this Sales & Partner Operations Coordinator opportunity in seattle, Washington. Review the employer’s description below for duties, qualifications and application requirements.

Job description

1 week ago Be among the first 25 applicants

This range is provided by RAM Mounts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $30.00/hr

Founded in 1995, National Products, Inc. began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcycle riders, kayak fishermen, police and fire, farmers, miners, pilots, extreme sports enthusiasts, and many others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, smartphones, laptops, and many different displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products.

Job Description

This entry-level role blends clear partner communication with systems and task improvement mentality. You’ll be a key player in supporting our reseller and distribution partners — answering partner calls, troubleshooting real-time customer needs, and resolving questions regarding pricing, policies, or product data.

Ensuring efficient support duties, you’ll document, refine, and maintain internal sales processes — turning developing tools and clearly streamlining processes for the sales team and beyond. This is a great fit for someone who enjoys both people-facing problem solving and technical writing that drives clarity and consistency.

Duties and Responsibilities

Answer inbound calls from reseller and distributor partners and applicants, providing clear, confident guidance on policies, eligibility, and requirements

Support investigations into reseller policy violations and customer data accuracy

Assist with MAP (Minimum Advertised Price) enforcement and compliance reviews across online platforms

Create and maintain technical documentation including procedures, forms, and internal learning resource content

Proactively recommend process improvements and clarify procedures based on recurring partner or internal team needs

Collaborate with the Sales Operations Manager and Business Development to develop customer success metrics

Track and log partner issues and resolutions to ensure follow-through and consistent process quality

Work cross-functionally with customer service, sales, and production teams to troubleshoot order flows and assist customer demand planning

Skills and Specifications

Excellent phone presence and written communication skills—confident, clear, and respectful

Detail-oriented with an ability to translate complex workflows into clean, repeatable training documentation

Self-starter mindset—eager to learn, contribute, and improve efficiency with your daily tasks

Comfort with (or strong interest in) CRM platforms like Salesforce or workflow management tools like Microsoft Power Automate

Previous experience in customer support, tech writing, partner success, or operations is a plus

Hourly Range: $23.00 - $30.00

Employer paid Medical, Dental, Vision, and Life Insurance

Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays

401k with up to 4% employer match

Additional paid parental leave beyond state/federal offerings

Quarterly catered lunch events for all employees

Position Status: Full Time

Position Location: On-Site

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales, Administrative, and Customer Service

Industries

Manufacturing

Referrals increase your chances of interviewing at RAM Mounts by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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Worksite address

seattle, WA, 98127, US

Who can apply

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