Job description
For more than 40 years, Connect America and our family of brands,including Lifeline,have empowered aging individuals and at‑risk populations to live safely and independently at home. As North America’s largest independent provider of connected care, we offer innovative, easy‑to‑use technologies that bridge the gap between individuals, care partners, and healthcare providers. Our solutions support safety, enable earlier interventions, reduce hospitalizations, and bring peace of mind to an estimated 10 million lives every year.
We are proud to be recognized as one of Philly Happening’s Best Places to Work, and our customer service team has earned Today’s Caregiver’s Best Service Award. At Connect America, we value ethical, respectful treatment of our customers and our team, and we work collaboratively to create meaningful solutions.
Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
Position Summary
We’re seeking a motivated Sales Representative (Upsell) to help grow and retain our 350,000 direct‑to‑consumer subscribers. You’ll work with warm leads all existing customers, to understand their needs, ensure satisfaction, and recommend additional products and services that enhance their safety and independence.
This role is ideal for someone personable, driven, and excited by the opportunity to make a real difference.
What You’ll Do
Engage and retain existing customers by delivering exceptional customer experiences
Identify customer needs and upselling appropriate products and services
Contact current subscribers to ensure satisfaction and promote additional offers
Use product knowledge to guide customers to the best solutions
Maintain accurate notes, statuses, and orders within Salesforce
Support team operations through additional tasks as needed
What You Bring
Strong communication skills, both verbal and written
Comfortable using sales platforms, CRM systems, and Microsoft Office
Confident, motivated, and able to present product information effectively
6+ months of high‑volume call center and dialer‑based sales experience required
1–2 years of sales or account management experience with a track record of upselling preferred
Comfortable working in a fast‑paced, high‑volume outbound call center environment
Must be 18+
High School Diploma or GED required; college degree preferred
Ability to work both independently and collaboratively
Self‑starter who thrives in a growing, fast‑paced organization
Compensation & Benefits
$10/hour (or state minimum wage if higher than $10) + commission with a weekly minimum guarantee.
Unlimited earning potential, top performers earn over $100,000 annually
Monthly performance incentives and contests
Ongoing training and career development opportunities
Medical, dental, life, and disability insurance options
Paid Holidays and Paid Time Off
401(k) with company match
Opportunity to work 100% remote
Connect America is a drug‑free workplace and an Equal Opportunity Employer. We participate in E‑Verify to maintain a lawful workforce.
Monday - Friday 10:30am-7pm Eastern TimeOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.