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Job description
Service Technician
Do you thrive at the intersection of technical expertise and relationship-driven selling? At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors—combining hands-on knowledge with consultative sales skills to deliver real solutions that protect our customers' homes. You'll meet homeowners face-to-face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry-leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Duties and Responsibilities
Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Other duties as assigned
Qualifications
1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred
High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required
Working Conditions
The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
The employee must have excellent stamina.
Seeing with the ability to read reports, data, statistics and information on computer screens are required.
What We Offer:
Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)
Best-in-class paid-training program with commission eligibility
Company-generated leads - no cold calling required!
Company service vehicle and fuel card provided
Performance opens doors to elite recognition, trips & events
Annual Tribe Appreciation Tour, holiday & volunteer events
Upward mobility - we promote from within 80% of the time
When you win, you own it—our Employee Ownership Program lets you share the upside.
Tuition Reimbursement Program - we invest in your development!
Work-life balance - 2 weeks PTO and 6 paid holidays
US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
The anticipated salary range is the expected hiring range for this role in Massachusetts is $17.33 - $20.39. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
Worksite address
plainville, MA, 02762, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.