About this opportunity
Lutron Electronics Co., Inc lists this Sales Services Manager - Japan opportunity in coopersburg, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Lutron is seeking a Sales Services Manager to drive service excellence and operational effectiveness across Japan. This role is responsible for leading all service-related functions and ensuring that service is a key differentiator in winning and growing business. Supporting Lutron’s three core segments in Japan: Commercial, Hospitality, and Luxury Residential. This role partners closely with the sales organization to enhance customer experience, strengthen Lutron’s reputation, and ensure seamless execution across the project lifecycle. The Sales Services Leader owns the performance, alignment, and continuous improvement of all service functions, while enabling the sales team to stay focused on growth.
Responsibilities
Lead all service functions to deliver consistent operational excellence
Drive high‑quality service execution across all project segments
Partner with sales to enable focus on core business growth
Own cross‑functional issue resolution and process improvement
Build and nurture strong customer and partner relationships
Lead, develop, and mentor the Japan service team
Oversee end‑to‑end service performance and continuous improvement
Deliver exceptional customer experience and satisfaction
Manage service operations and project lifecycle support
Champion service as a key market differentiator
Align service delivery with global quality standards
Qualifications
Bachelor’s degree required
10+ years of professional experience in service, operations, or a related function
Experience leading and developing teams
Fluency in both Japanese and English
Experience in construction, infrastructure, or project‑based environments is preferred
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people‑centric, technology‑driven organization.
Lutron Electronics is an Equal Opportunity – Affermiative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.