About this opportunity
D & D GARAGE DOORS lists this Sales Support - Admin II opportunity in sarasota, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job description
Job Title: SALES SUPPORT - ADMIN II
Position Type: Full-time
Reports to: Branch / Office Manager
Job Summary:
The Admin II - Sales Support role provides essential administrative and operational support to the sales team, focusing on order processing, customer service, and coordination of garage door installations. This position requires excellent phone skills, attention to detail, and the ability to manage high call volume while accurately handling deposits, contracts, and orders.
This role requires continuous, real-time computer use throughout the entire shift, including typing while speaking with customers and navigating multiple systems simultaneously.
Key Responsibilities:
• Manage high volume of inbound calls, voicemails, and customer inquiries with professionalism and efficiency.
• Process sales orders, including placing garage door orders and coordinating scheduling with customers and technicians.
• Take and process customer deposits accurately and securely.
• Upload site checks, contracts, and supporting documentation into company systems.
• Navigate builder portals for scheduling updates, warranty claims, and customer concerns.
• Review and support technician replenishment reports.
• Maintain working knowledge of garage door components, products, and manufacturers.
• Handle customer complaint calls and resolve issues or escalate appropriately.
• Maintain accurate documentation within scheduling, CRM, and operational systems.
Technical Skills Requirements:
• Demonstrated proficiency using computers in a professional work environment, not limited to personal use such as email or social media.
• Ability to type efficiently while speaking with customers and entering information in real time.
• Experience navigating multiple systems, screens, and software platforms simultaneously.
• Ability to quickly learn and operate scheduling, order processing, and builder portal systems.
• Experience with ERP, scheduling, or business management software, such as Acumatica or similar systems, preferred.
Minimum Qualifications:
• Previous administrative, sales support, or customer service experience preferred.
• Strong phone communication and customer service skills with the ability to handle high call volume.
• Demonstrated ability to handle customer issues independently.
• Experience processing orders, payments/deposits, and contracts highly desired.
• Ability to multitask in a fast-paced environment.
• Ability to learn technical product knowledge.
Physical Requirements:
• Ability to sit for extended periods while working at a computer.
• Frequent use of phone, keyboard, and office equipment.
• Occasional lifting up to 20 lbs.
Work Environment:
• Office environment with frequent phone and computer use.
• Fast-paced, team-oriented setting.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other duties outside of their normal responsibilities as needed.
Worksite address
sarasota, FL, 34243, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.