About this opportunity
Servco lists this Sales Support Associate opportunity in honolulu, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sales Support Associate
The Sales Support Associate plays a key role assisting Sales Consultants with answering phone calls, scheduling loaners and delivery appointments, preparing required documents and greeting Sales Consultant's guests that visit the dealership. This person will also schedule port installed options, perform product demonstrations, vehicle test drive and selection, service and parts overview, inspect vehicles prior to delivery for quality control, and assist with vehicle delivery to customer including handling of delivery paperwork.
Responsibilities:
Answer and retrieve telephone message for assigned sales consultant
Assist sales customers with service appointments
Schedule loaners for sales & service customers
Manage vehicle loaners (check availability, reserve vehicles, and obtains proper paperwork)
Meet and greet sales customers in absence of sales consultant
Schedule port installed options, echomaster, and tint installation with VPC and outside vendors
Update of DealerTrack reports, prospects, pending deals and sold units
Assist sales with picking up vehicle for deliveries, as needed
Manage key inventory by sorting and pulling keys for other locations when car is sold
Check that all accessories are installed per customer's specifications
Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled
Prepare VPC vehicle transfer sheets for the car carrier
Maintain sales consultant's office and monitor loaner/sold unit keys
Call customers when license plates arrive and assist with license plate installation
Assist with parts, get ready forms and purchase orders
Requirements:
High school graduate or equivalent
Minimum six months of customer service work experience
Automotive sales or service experience preferred
Excellent customer relations skills
Strong verbal and written communication skills
Basic proficiency with Microsoft Word and Excel
DealerTrack knowledge preferred
Valid driver's license and good driving record
Ability to operate standard and automatic transmission for a variety of sizes of vehicles
Must be customer focused and practice active listening skills
Detail oriented, organized, with good follow-through
Must be a self-started and able to multi-task
At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Interested? Visit to apply online or email us at
Equal Opportunity Employer and Drug-Free Workplace
Pay Range: $17.41 - $21.73 per hour
Worksite address
honolulu, HI, 96814, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.