About this opportunity
Sheffield Steel lists this Sales Support Coordinator opportunity in macedonia, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
n401(k)
n401(k) matching
nCompetitive salary
nDental insurance
nHealth insurance
nOpportunity for advancement
nPaid time off
nVision insurance
nWellness resources
nSales Support Coordinator
nCompany: Sheffield Steel Inc. Job Type: Full-time; In-person
nLocation: Macedonia, OH Hours: 40 hours per week
nSheffield Steel Inc. is a growing steel processing company specializing in steel coil slitting and related services. We are looking for a dependable, detail-oriented Sales Support Coordinator to support our customers and internal operations.
nPosition Summary
nThe Sales Support Coordinator provides day-to-day customer service, accurately enters and manages customer orders, communicates order status, and coordinates customer requirements with internal departments.
nThis is primarily a customer service and order management position, working closely with customers, Sales, Operations, Quality, Shipping, and Accounting to ensure orders are processed accurately and customer expectations are met.
nKey Responsibilities
nReceive, review, and accurately enter customer orders into the company's operating system.
nReview purchase orders and customer requirements for accuracy and completeness.
nConfirm order details, including material specifications, quantities, dimensions, delivery requirements, and special instructions.
nRespond promptly and professionally to customer inquiries by phone and email.
nProvide customers with order status, production updates, and shipping information.
nCoordinate with Operations regarding customer orders and delivery requirements.
nWork with Shipping and Logistics to coordinate customer deliveries and communicate changes.
nCommunicate order changes, delays, shortages, or other issues to customers and appropriate internal departments.
nAssist with resolving customer concerns, order discrepancies, and delivery issues.
nMaintain accurate customer and order information in the operating system.
nMonitor orders from initial entry through completion and shipment.
nFollow up on outstanding customer information or documentation required to process orders.
nMaintain organized customer records and documentation.
nSupport the Sales team with customer service, order administration, and account-related activities.
nDevelop a working knowledge of Sheffield Steel's products, processes, and capabilities.
nIdentify customer needs or potential opportunities and communicate them to the appropriate Sales representative.
nFollow all company policies and safety procedures.
nQualifications
nRequired:
nHigh school diploma or equivalent.
nPrevious experience in customer service, order entry, inside sales, administration, or a related position.
nStrong attention to detail and accuracy.
nExcellent verbal, written, telephone, and interpersonal communication skills.
nStrong organizational and time-management skills.
nAbility to manage multiple orders and priorities in a fast-paced environment.
nProficiency with Microsoft Office, particularly Outlook and Excel.
nAbility to learn and effectively use operating systems.
nProfessional, dependable, and customer-focused approach.
nPreferred:
nExperience in the steel, metals, manufacturing, distribution, or industrial sectors.
nExperience with order entry or operating systems.
nPrevious experience working with customer purchase orders and manufacturing specifications.
nKnowledge of steel products, coil processing, or slitting operations.
nWhat We're Looking For
nThe ideal candidate is organized, detail-oriented, responsive, and customer-focused. They should enjoy working with customers, be comfortable managing multiple orders at once, and communicate effectively with both customers and internal departments. Accuracy is critical in this role. The successful candidate will own customer orders from entry through shipment and ensure information is communicated clearly throughout the process.
nJob Type
nLocation: Macedonia, OH
nEmployment: Full-Time, Permanent
nSchedule: 40 hours per week
nWork Arrangement: In-person
nReports To: Sales Manager/General Manager
nCompensation: Salary; $50,000-$55,000 per year depending on experience
nWhy Join Sheffield Steel?
nJoin a growing steel-processing company.
nWork in a collaborative, team-oriented environment.
nDevelop valuable customer service and manufacturing-industry experience.
nOpportunity for professional growth and advancement.
nCompetitive compensation and benefits package.
nSheffield Steel Inc.
nThis job posting describes the general nature of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs.
Worksite address
macedonia, OH, 44056, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.