About this opportunity
Wayne Farms lists this Sales Support Specialist/Customer Services opportunity in oakwood, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with customers, Sales Support Mgr, and resolving customer service issues for Wayne Sanderson Farms poultry products.
Enters customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates
• Moves orders into the next day for the plants if necessary and communicates any held over trucks, late trucks, and shortages with the customer
• Facilitate resolution of customer credit issues and invoice deduction claims
• Build and maintain relationships with assigned portfolio of current customers
• Enter customer complaints into the Jira Quality Assurance System
• Act as liaison between Customers, Customer Service Manager, Account Managers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction
• Responsible for broad decision-making within sales, often times without direction from senior management (e.g., account maintenance, sales prices, claim management, tonnage maximization, etc.)
• Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base
• Monitor and analyze sales reports, freezer reports
• Enter customer complaints into the Jira Quality Assurance System
• Morning/afternoon meeting with plant
• Manage Customer Forecasts
• Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.
High School Diploma required; Bachelor’s Degree preferred
Minimum one (1) year relevant sales experience within the poultry or protein industry, with specific sales/customer service account knowledge
• Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience
• Strong interpersonal skills with the ability to positively influence new and existing customers
• Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.) Follow and ensure others follow departmental and company safety policies and programs
Ability to travel up to 5%
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.