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Job description
Job Title: Showroom Sales Support Reports to: Regional Sales Manager
Department: Rockville Showroom FLSA Status: Salary, Exempt
Date: 10/18/2022 Supervisory: N/A
VISION
Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.
Core Competencies
* Excellent verbal and communication skills
* Working knowledge of computer systems (CRM experience helpful)
* Ability to maintain positive working relationship with customers and co-workers.
* Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
* Ability to create and use excel spreadsheets and word documents
* Types 60 words a minute
Job Duties
* Be the showroom ambassador while helping to sell tile
* Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
* Smile, engage, greet customers with curiosity and empathy
* Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
* Enter client information and log traffic in SFDC
* Distributes walk-in customers to Sales & Design Consultants per guidelines
* Communicates with customers via Email, the phone and in person
* Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
* Check voice mail timely, within company standards
* Schedule appointments for Sales & Design Consultants
* Type and process sample check-outs via Salesforce
* Hand out marketing material
* Ensure everyone is helped - happy - and provided for
* Maintain showroom appear by ensuring tile samples are put away
* Keep reception area clean
* Responsible for Opening/Closing showroom according to Checklist
* Order showroom supplies (Backup)
* Conduct price checks and stock inventory checks
* Place follows up and receive sample orders
* Responsible for UPS/FedEx/Currier Services as needed
* Send out control samples to vendors
* Help to process orders when needed
* Send special items to customers or vendors (flowers, cookies, etc.) as needed
* Schedules Courier service when applicable for designers.
Master the 6 Deliverables :
* Sales RX Follow through (See implementation for more detail)
* Greeting properly (via phone, get them to make appointment, directions)
* Good Morning, Evening, Afternoon
* Building rapport
* Get information - quote, related party
* Next Appointment or Close
* Daily Huddle - Rotation Schedule
* Activities Completed by End of Day - Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
* Open Tasks on their Home page
* Response Time
* Follow ups within 48 hours
* Customer greeted within 15 seconds
* Emails/VM within 2-4 hours
* Pending meetings individually - weekly
Reports Generated by Department and Frequency of use
* Daily report to Manager
* Daily Sales and Sign-In reports
Key Performance Indicators
* Maintains positive/inviting attitude with customers
* All customers signed in and information recorded accurately
* Walk-ins distributed as per guidelines
* Develops rapport with major accounts
* Sign-In Reports completed accurately and daily
* Phones answered in a timely manner
* Proper Phone etiquette followed
* % of customer that are helped
* Number of positive online social media reviews
* Organized Front Desk
EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45
I have read, understand and accept the duties, responsibilities and requirements as stated above.
Employee Signature: _______________________ Date: ___________________
PI99f7742a56d
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.