Job description
This is a remote position.
Role Overview:.
We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.
Scope of Work:
Architecture & Configuration:Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
Integration & Development:Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
Support & Optimization:Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
Knowledge Transfer:Deliver comprehensive documentation and knowledge transfer to the client team.
Requirements & Logistics:
Experience:Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
Commitment:Fractional, as-needed engagement.
Capacity:Up to 20 hours per week (ceiling).
Total Work Order:Approximately 160 hours over 2 to 2.5 months.
Location:USA, Remote.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.