About this opportunity
Seagull Scientific Inc lists this Salesforce Operations Manager opportunity in redmond, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
WHO WE ARE
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at
We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
LOCATION
This position may be performed remotely in the US from most states. Candidates must be authorized to work in the US and not require visa sponsorship.
WHO YOU ARE
You are an experienced Salesforce Operations/Administration Manager, comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
WHAT YOU WILL DO
As the Salesforce Operations Manager, you will ensure that Seagull gets the greatest value from our Salesforce CRM system, and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company and is used to manage critical client data as well as day-to-day sales processes and workflows. You will:
Manage all aspects of Salesforce operations, including: New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Resolving user support tickets, troubleshooting, and supporting day-to-day business processes
Monitoring and improving user adoption
Optimizing workflows, dashboards, and reporting
Assisting in training subject matter experts on the effective use of Salesforce
Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience
Creating a platform roadmap and defining priorities with stakeholders
Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment
Liaising and owning the communication of any platform changes to end users and stakeholders
Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed
Implementing new processes, educating sales operators and teams on utilizing the new tools and methods
Developing and owning the onboarding and training of all new and ongoing Salesforce users
Working with integrated applications, includingZendesk, Marketo, MuleSoft, JIRA
WHAT WE REQUIRE
Salesforce Certification as an Administrator or Advanced Administrator
5+ years of hands-on Salesforce administration/management experience withSales Cloud, CPQ+, Partner Relationship Management, and MuleSoft
Ability to translate high-level global sales strategies into system and process requirements, and ensure local execution and business impact
Advanced Excel skills with a strong understanding of Salesforce data loader
Proactive mindset toward platform enhancements
Experience designing scalable, best-practice solutions
Experienced in change management and governance
Project management experience preferred
Excellent relationship-building skills and ability to communicate with stakeholders at all levels
Highly self-motivated, proactive and directed, with keen attention to detail
EDUCATION
Bachelor’s degree in Business or related field, professional qualifications, or equivalent work experience
Salesforce Certified Administrator and/or Advanced Administrator
COMPENSATION & BENEFITS
Compensation for this full-time job is a startingannual base nearthe midpoint of thefull salary band ($96,800- $145,300),andpotential for an annual discretionary bonus. The specific salary offered to a candidate may beinfluenced by a variety of factors, including but not limited to the candidate’s relevant experience, skills and education.
Excellent medical, dental, and vision plan
401K with 100% employer matching up to 3.0% with immediate vesting
Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment, with additional accrual increases for years of service
10 paid company holidays per calendar year
Company-paid life insurance, short term and long-term disability benefits
Tuition-reimbursement benefits
TERMS OF EMPLOYMENT
Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.
OUR CULTURE
We offer a dynamic, culturally diverse, and fun environment in which people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
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Worksite address
redmond, WA, 98052, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.