Job description
This is a remote position.
McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying that call center agent workflows, case management features, and system integrations operate smoothly without disrupting live operations.
Day-to-Day Responsibilities
Develop detailed SIT scenarios, test conditions, and execution scripts aligned with user stories and call center requirements.
Co-create comprehensive E2E test scenarios in collaboration with functional leads and business analysts.
Execute test scripts covering Salesforce functional, integration, and user-interface steps.
Manage and log all test cases, execution results, and defect tracking directly withinCopado.
Document and re-test defect fixes in close coordination with the development team prior to release deployments.
Provide clear test execution summary results and coverage metrics to support deployment readiness.
Requirements
Experience:Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testingSalesforceapplications.
Testing Expertise:Proven track record of creating, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing scenarios.
Domain Context:Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) is strongly preferred.
Process & Tooling:Hands-on experience usingCopadoto track, document, and execute test artifacts (test scripts, test suites, and result logs) embedded within the Salesforce deployment lifecycle.
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.