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Job description
SAP Commerce Cloud Support SpecialistTechnical/Functional Skills:SAP Commerce Cloud (Hybris) support and troubleshootingJava, J2EE, Spring Boot development/support knowledgeREST APIs and Microservices architectureSQL query analysis and database troubleshootingIncident, Problem, and Change Management processesApplication log analysis and monitoringAgile and ITIL process knowledgeRoles & Responsibilities:Provide L2/L3 application support for SAP Commerce Cloud (Hybris) applications.Analyze and resolve production incidents, service requests, and problem tickets.Perform root cause analysis and implement preventive measures.Monitor application performance, integrations, and batch processes.Work closely with business users, development teams, and infrastructure teams.Support deployments, release activities, and environment validations.Prepare support documentation, KB articles, and operational reportsGeneric Managerial Skills:Retail or eCommerce domain experienceAzure/AWS cloud exposureExperience with ServiceNow, Splunk, Dynatrace, or similar monitoring toolsOMS/Order Management integration exposureTCS Employee Benefits Summary:Discretionary Annual IncentiveComprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance PlansFamily Support: Maternal & Parental LeavesInsurance Options: Auto & Home Insurance, Identity Theft ProtectionConvenience & Professional Growth: Commuter Benefits & Certification & Training ReimbursementTime Off: Vacation, Time Off, Sick Leave & HolidaysLegal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan RefinancingSalary Range: $100,000-$130,000 a yearLocation: Walker, MIJob Function: TECHNOLOGYRole: AnalystJob Id:
Worksite address
grand rapids, MI, 49544, US
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