Job description
This is a remote position.
KATBOTZ LLC is seeking an experiencedSAP S/4HANA Cloud Service Consultantto support service transformation initiatives and ERP implementations. The ideal candidate will possess deep expertise in service management processes, customer service operations, field service execution, service contracts, warranties, repair management, and end-to-end service lifecycle management.
The consultant will work closely with business stakeholders, customer service teams, field service organizations, and cross-functional SAP teams to design, configure, test, and deploy SAP S/4HANA Cloud Service solutions that improve customer satisfaction, service efficiency, and operational performance.
Key Responsibilities Solution Design & Configuration
Lead Fit-to-Standard workshops and gather business requirements.
Design and configure SAP S/4HANA Cloud Service processes including:
Service Master Data
Service Orders
Service Contracts
Service Quotations
Warranty Management
Repair and Return Processes
Installed Base Management
Case Management
Service Confirmation
Resource Scheduling
Field Service Processes
Service Billing
Configure organizational structures, service teams, and service execution processes.
Implementation & Delivery
Participate in SAP Activate implementation projects.
Prepare functional specifications and process documentation.
Support master data migration and data cleansing activities.
Execute unit testing, integration testing, and User Acceptance Testing (UAT).
Support cutover planning, deployment, and go-live activities.
Integration & Collaboration
Collaborate closely with:
Sales (SD)
Finance (FI)
Controlling (CO)
Procurement (MM)
Warehouse Management (EWM)
Manufacturing (PP)
Customer Experience (CX) teams
Ensure seamless Lead-to-Cash, Order-to-Cash, and Service-to-Cash process integration.
Support & Optimization
Provide post-go-live support and hypercare.
Troubleshoot service management process and system issues.
Recommend process improvements and automation opportunities.
Support SAP quarterly cloud release assessments and testing.
Drive adoption of SAP best practices for customer and field service operations.
Required Qualifications
Bachelor's degree in Business, Engineering, Supply Chain, Information Technology, or related field.
10+ years of SAP Service Management consulting experience.
Minimum 2 SAP S/4HANA Cloud Service implementation projects.
Strong expertise in:
Service Order Management
Service Contracts
Warranty Management
Repair Management
Installed Base Management
Service Billing
Customer Service Processes
Experience with SAP Activate methodology.
Experience conducting Fit-to-Standard workshops.
Strong understanding of service lifecycle and field service operations.
Excellent communication and stakeholder management skills.
Ability to work independently in a remote consulting environment.
Preferred Qualifications
SAP S/4HANA Cloud Service Certification.
Experience with:
SAP Field Service Management (FSM)
SAP Customer Experience (CX)
SAP Service Cloud
SAP Fiori Applications
Embedded Analytics
Mobile Service Solutions
Experience supporting global and multi-country implementations.
Experience in manufacturing, industrial equipment, utilities, healthcare, telecommunications, or consumer products industries.
Key Skills
SAP S/4HANA Cloud Service
Service Order Management
Service Contracts
Warranty Management
Repair Management
Installed Base Management
Service Billing
SAP Activate
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.