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Job description
Benefits
Paid time off
Training & development
Wellness resources
Flexible schedule
Opportunity for advancement
Touching Hearts at Home of SW Boston is looking for a dedicated and professional After-Hours Scheduling Coordinator & On-Call Home Health Aide to ensure seamless caregiver and client support outside of standard business hours and throughout the weekend. This dual role requires a customer service-oriented individual with clerical skills and prior experience as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA). The successful candidate will primarily provide phone support, expertly managing off-hours scheduling needs and addressing client inquiries. Additionally, they must be prepared to step in as a direct caregiver in the event of staff call-outs, ensuring our older adult clients and their families consistently receive the professional and compassionate care they deserve.
Main Duties
Answer all phone calls outside of regular office hours (weekdays: 4:30pm-8:00am; weekends or holidays: 8:00am-8:00 am).
Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
Monitor our on-call email for any missed clock-ins / outs and voicemails – to be checked every 3 hours on weekends and 2 hours on weekends.
Track all incoming calls, missed check-ins, and voicemails in the on-call log; responding to each as needed.
Serve as "jump and run" caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
Any other tasks requested by Touching Hearts Office Staff
Other Requirements
Experience and proven comfort level in delivering Home Health Aide-level care are essential for this role
Must have reliable phone service and internet access throughout their shift.
Must be available and able to answer and respond to incoming phone calls throughout their shift.
When not actively taking calls or completing follow through, After Hours Scheduling Coordinator is free to utilize their time as they see fit, as long as they are able to meet the above requirements.
Pay
Monday - Friday: $60 per night; Saturday and Sunday: $120 per day
PLUS $21.00 an hour if you must cover a shift
We would also love to have you work as a Home Health Aide for Touching Hearts outside of the on-call position!
After Hours Scheduling Coordinator Qualifications
Valid driver's license AND registered vehicle.
1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
Proficient in scheduling software
Passion for helping seniors remain safe and independent wherever they call home.
Why Touching Hearts at Home?
We offer Paid Time Off (PTO) and Paid Sick Leave
FREE Telehealth benefit
Same day pay via Tapcheck.
Award winning agency: Recognized by Home Care Pulse as both a Provider of Choice AND Employer of Choice for 2025 and 2026. Recognized by Boston Magazine as a Top Senior Care Provider
We believe in recognizing the excellent work of our caregivers in a variety of ways, including: incentive programs to earn PTO, bonuses for performance and caregiver referrals and more!
We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
We are family owned and locally operated.
Flexible work from home options available.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.