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Job description
Lead the rollout of an innovative education-focused enterprise solution designed to support large school districts and help expand access to AI-powered learning tools. This customer success role blends strategic program management, technical implementation, and educator enablement for a high-impact launch.
New York is the preferred location. Will consider San Francisco (in office 2-3 days a week).
Responsibilities
Oversee customer onboarding and implementation for large school district deployments
Coordinate technical setup activities such as single sign-on and role-based access configuration
Plan and deliver training sessions that support adoption and product activation
Build and nurture a community of practice for educators using the solution
Lead discussions with school and district leadership to support rollout success
Analyze program data and feedback to identify improvements and refine the experience
Partner with internal teams to help ensure smooth execution across the implementation lifecycle
Support occasional travel as needed, with an estimated 2–3 trips for the role
Skills
Experience in customer success, implementation, or program management within EdTech or a related education environment
Strong understanding of AI in education and the broader education technology landscape
Ability to manage technical conversations with school and district stakeholders
Confident executive presence and the ability to communicate effectively with leadership
Experience facilitating onboarding, training, or adoption programs
Analytical mindset with the ability to use data to improve program outcomes
Comfort working in a fast-moving environment with multiple priorities
Preferred Skills
Familiarity with single sign-on solutions and access management concepts
Experience supporting enterprise solutions or large-scale deployments
Background in learning design or educator enablement
Interest in building strong user communities and supporting long-term adoption
Willingness to work onsite in New York or San Francisco two to three days per week
Horizontal is committed to fostering an inclusive, equitable, and welcoming workplace where diverse perspectives are valued and respected. We encourage candidates from all backgrounds to apply and are dedicated to creating an environment where everyone can thrive.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $116 - $170 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.