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Job description
Anne Arundel Dermatology SchedulerPatient First | Caring | Accountability | Trust | One Team | GrowthFounded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we're thriving, growing, and looking to add talented individuals to our team!This role is the perfect doorway into healthcare as we build specific career paths for each candidate. Our Scheduler role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Career development opportunities are earned by facilitating great patient experiences, expanding your skills, and managing details efficiently and accurately.ResponsibilitiesJob Summary: As a scheduling coordinator, you will accurately schedule medical and cosmetic appointments, manage a multi-line phone system, and communicate with patients in a fast-paced environment.Duties/Responsibilities include but are not limited to:Accurately schedule medical and cosmetic appointmentsManage a multi-line phone system and schedule patients in a fast-paced environmentView and manage provider scheduling and communicationsCollect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)Consult with patients to schedule and re-schedule appointmentsActively listen to patients, using empathy and concernEscalate patient situations that require unique attentionCall patients to reschedule appointments due to provider schedule changesAssist with scheduling Inbound ReferralsAssist with updating referring provider about patient upcoming appointment and/or appointment statusOther duties assigned as deemed necessary by management.Required Skills/Abilities:Pleasant and clear speaking voicePositive attitude that shines through to our patients on the phoneAttention to detail, specifically professional writing skillsFollows directions and respects policies and proceduresSelf-starter, ability to work independentlyStrong organizational and time management skills with ability to multi-taskProblem solving skillsBi-lingual- Spanish speaking skills is a plusQualificationsEducation and Experience:High School Diploma or GED required.Customer Service or Sales experienceMedical Office experience preferred, but not required.Experience with electronic practice management system preferred
Worksite address
wilmington, NC, 28401, US
Who can apply
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