About this opportunity
BrightStar Care lists this Scheduling Manager - Home Care opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Scheduling Manager - Home CareLooking for an energetic, and detail-oriented Scheduling Lead for our fast-growing Home Care Agency in Downtown Chicago.Salary: $50,000 AnnuallyOffice Hours: Monday-Friday 7am-4pm OR 8:30am-5pmOn-Call Rotation: We are a 24/7 Business. On-Call Phone and Scheduling Management is rotated between office staff weekly.Previous Experience: Preferred experience in home care scheduling, minimum 2 years of healthcare office experience required. Some leadership experience required.Hybrid Work Available: After training, a hybrid work option may be available. Weekly in-office work is required for this position, so you must live within a commutable distance to downtown Chicago.Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Scheduling lead is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), meeting client care standards, and ensuring the branch meets or exceeds inquiry conversion goals and staffing objectives. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves and improves the lives of others. They may also lead a junior team of schedulers and lead performance management conversations with field staff regarding administrative issues.Benefits:Weekly pay with direct depositPTOHealth insurance, Dental and Vision Insurance Available.401K with Employer MatchCome Grow with us!Responsibilities:Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agenciesAssists in the development of organization goals and agency performance improvement activitiesLeads team of junior schedulers to meet or exceed company Key Performance Indicators and Goals.Administers agency policies and proceduresAssists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client's careProvide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activitiesAssures proper maintenance of clinical records in compliance with local, state and federal lawsAssures compliance with all local, state and federal lawsAdherence to Confidentiality and HIPAA guidelines.Requirements:High School Diploma requiredFlexibility and good time management skills A MUSTMinimum of 2 years' experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.Excellent organization, planning, and project management skills.Negative TB Test and Cleared Background CheckWe are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
Worksite address
chicago, IL, 60601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.