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Job description
Direct message the job poster from Saltu Staffing
We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.
Key Responsibilities
Answer incoming calls and electronic requests from patients, family members, and external parties
Register new patients and ensure accurate data entry into the electronic medical record system
Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
Schedule healthcare appointments in accordance with system and clinic guidelines
Interpret physician orders to schedule tests and procedures accurately
Provide appointment details, required preparation instructions, and payment information
Document patient messages and communicate them to administrative or provider staff
Identify urgent patient situations and elevate appropriately for triage
Maintain professionalism and composure when handling upset callers, escalating priority issues as needed
Top Skills
Customer Service experience required
Call Center experience required
Typing and computer proficiency required
Medical Terminology experience is a plus
Additional Notes
Interview Type: 2 rounds of interviews
Certification/Degree Requirements: High School Diploma Required
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Worksite address
fort worth, TX, 76102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.