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Job description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The SCRA Servicing Associate is responsible for processing SCRA and military service-related requests, validating supporting documentation, determining benefit eligibility, and completing account updates in accordance with established policies, procedures, and regulatory requirements. This role supports accurate and timely benefit administration, compliance monitoring, documentation, and resolution of non-routine servicing matters through coordination with internal business partners.
HOW YOU WILL MAKE AN IMPACT
Documentation Review and Eligibility Determination: Review SCRA and military service requests, validate supporting documentation, determine benefit eligibility, and complete approval, decline, cancellation, or follow-up actions in accordance with established procedures and regulatory requirements.
Benefit Processing and Account Updates: Process SCRA benefit implementation and account updates, including retail annual percentage rate adjustments, fee waivers, refunds, deferments, cancellations, lease return coordination, pickup monitoring, and related servicing actions required to administer approved benefits.
Case Management, Research, and Communications: Manage assigned SCRA case activity, including inbox review, research, documentation, outbound letters, email and SMS communications, CARE expedited requests, complaint support, customer status notifications, and limited customer follow-up when needed to clarify documentation or obtain required information.
Compliance Monitoring and Quality Support: Support compliance assurance activities, including First Line of Defense monitoring, portfolio reviews, audit evidence preparation, remediation tracking, quality validation, and documentation support to help ensure SCRA processing is accurate, complete, and timely.
Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.