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Job description
It's More Than A JobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.How You Create ImpactThe Operational Care Specialist plays a critical role in delivering an exceptional experience to our internal and external customers by ensuring seamless operational execution, proactive communication, and high service quality. As a member of the Operational Care Center (OCC), you will collaborate closely with Customer Care Locations (CCLs), operations teams, and process stakeholders to provide timely solutions, maintain shipment visibility, and drive continuous improvement across customer logistics activities.Ensure timely, accurate, and compliant processing of shipment files while maintaining end-to-end shipment visibility and data integrity.Manage and respond to customer inquiries across multiple communication channels, delivering proactive updates and tailored solutions while balancing daily priorities.Partner with Customer Care Location (CCL) teams to maintain service excellence by reviewing customer KPI performance, identifying trends, and supporting corrective and preventive action plans.Collaborate with the Systems & Process team to drive automation initiatives, improve operational efficiencies, and enhance the overall customer experience.Maintain accurate customer master data within core operating systems by creating and updating Business Profiles and managing customer knowledge resources, including Wiki page content.Proactively identify operational challenges, escalate issues when necessary, and work cross-functionally to ensure timely resolution and service continuity.Support continuous improvement initiatives by recommending process enhancements that improve productivity, visibility, accuracy, and customer satisfaction.Foster strong working relationships with internal stakeholders to ensure alignment, operational excellence, and consistent delivery of customer commitments.What We Would Like You To Bring1+ years of experience in logistics, freight forwarding, or supply chain preferred.Sea Export experience is considered an asset.A degree or diploma in Supply Chain Management, Logistics, Business, or a related field considered in lieu of industry experience.Strong customer service, communication, and relationship-building skills.Excellent organizational, analytical, and problem-solving abilities.Ability to manage competing priorities and thrive in a fast-paced environment.Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.What's In It For YouAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g. screening applications, interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.Who We AreLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.EEO StatementKuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Worksite address
detroit, MI, 48201, US
Who can apply
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