About this opportunity
The Dollywood Company lists this Season Pass & Tickets Promotion Coordinator - [YR] Dollywood Theme Park - Full Time Year Round opportunity in pigeon forge, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Season Pass & Ticket Promotions CoordinatorAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Season Pass & Ticket Promotions Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Season Pass & Ticket Promotions Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Season Pass & Ticket Promotions Coordinator supports the Regional Marketing Manager in executing high-impact consumer marketing initiatives for Dollywood Parks & Resorts. This role drives the growth and engagement of our season passholder base while serving as a vital cross-functional liaison for operational logistics.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesOrganization & Detail Orientation: Strong planning and organizational skills with acute attention to detail and data accuracyProblem Solving & Innovation: A self-starter with strong critical thinking skills and the ability to develop innovative, business-driving solutionsTime Management & Agility: High energy and self-direction; proven ability to prioritize tasks, multi-task effectively, and respond to changing priorities with a sense of urgencyStrategic Alignment: Ability to understand broad business objectives and select high-impact tactics that drive measurable resultsCommunication & Collaboration: Excellent written, verbal, and listening skills with a logical approach to sharing information. Proven ability to work collaboratively and diplomatically across departmentsAnalytical Skills: Competency in analyzing sales data and translating metrics into actionable insightsBrand & Creative Acumen: Strong creative eye to consistently showcase the brand promise and craft messaging that drives guest actionResilience & Integrity: Operates with high integrity, professionalism, and productivity in high-pressure environmentsPassholder Collateral & Communication: Assist with the creation and distribution of season pass communications across multiple touchpoints, including the passholder Facebook group, passholder emails, passholder hub Dollywood.com, on-park educational/upsell videos, fulfillment collateral, toll plaza fliers, ticket booth handouts, and premium itemsExclusive Events & Perks: Coordinate season passholder events and perks at both the theme park and water park, including sneak previews, exclusive ride times, passholder discounts, and special offersSales Team Orientation: Coordinate and facilitate the annual sales team orientation to brief internal divisions on "what's new" regarding consumer ticketing and season pass structuresReporting & Insights: Monitor and compile weekly sales and offsite tracking reports, providing summaries and strategic insights to the Regional Marketing ManagerFrontline Incentives & Alignment: Facilitate communication, training, and incentive programs for upsell initiatives with Front Gate Admissions, Resort Ticket Desk and Sales & Service teamsCompetitive Analysis: Track competitor season pass programs, deadlines, and pricing structures to deliver comprehensive monthly reports to the Regional Marketing ManagerAdvertising Messaging: Coordinate promotional ticket and season pass advertising messaging paid media traffic instructions and with the Regional Marketing Manager and the Destination Marketing ManagerEducation and Experience RequiredMust be at least 18 years of ageBachelor's Degree in Marketing, Business or Advertising Communications, requiredExperience in entertainment, gated attraction, professional/collegiate sports, hospitality or tourism industries, highly preferredAbility to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving recordOffers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record checkKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyPhysical Requirements | Environmental ConditionsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
pigeon forge, TN, 37863, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.