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Job description
Seasonal Customer AdvocateThe Seasonal Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.What You'll GetCompetitive weekly base pay starting at $18.75/hour.Opportunity for full-time, permanent positions!What You'll DoWelcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.Review orders from the national contact center and manage dealer part orders and special accounts.All other duties as assigned.What You'll NeedHigh School Diploma/GED/Equivalent required.Experience: 1-3 years telephone operations or business administration experience required.Ability to provide world class customer service in a changing, fast-paced operation.Present a professional appearance and wear personal protective equipment.Ability to travel up to 10%.
Worksite address
gaylord, MI, 49735, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.