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Job description
SEC - Payroll Operations AnalystThe Payroll Operations Analyst supports payroll operations by leveraging data analysis, reporting, and auditing to ensure accuracy, compliance, and efficiency. This role is responsible for developing dashboards and custom reports, identifying and resolving discrepancies, and supporting key functions such as garnishments, tax compliance, and benefits funding. The Payroll Operations Analyst partners with HR, Finance, IT, and external vendors to improve processes, support system implementations, and enhance overall payroll performance. While primarily focused on analytics and process improvement, this position also provides operational payroll support to ensure timely and accurate payroll processing.Essential Functions:Create and maintain detailed payroll and HR dashboards to provide actionable insights and support decision-makingDevelop complex, custom payroll and HR reports to meet business and leadership needsRun and analyze audit reports to identify discrepancies, ensure data integrity, and resolve issues proactivelyProcess employee garnishments within HCM, including accurate data entry, validation of court orders, and timely setup to ensure compliance with federal, state, and local regulationsAudit and monitor garnishment entries to confirm proper calculation, prioritization, and withholding limits in accordance with applicable lawsPartner with HCM to ensure garnishments are processed correctly and within required timelines; proactively follow up on discrepancies or system issuesComplete and submit salary verification requests related to garnishments, ensuring accuracy and confidentiality of employee informationServe as primary point of contact for employees, creditors, and agencies regarding garnishment inquiries, payments, and issue resolutionResearch and resolve garnishment discrepancies by collaborating with internal stakeholders, HCM support, and external agenciesMaintain organized and compliant records of all garnishment documentation, correspondence, and activitySupport end-to-end payroll processing, including review and validation, to ensure accuracy and timelinessSupport the transition from ADP Workforce Now to Dayforce by assisting with data validation, system testing, and payroll parallel runsReview and reconcile employee data, earnings, deductions, and tax configurations between systems to ensure accuracy and completeness during migrationAssist in identifying and resolving data discrepancies by partnering with HR, Payroll, IT, and implementation teamsParticipate in user acceptance testing (UAT), documenting results and escalating issues related to payroll processing, timekeeping, and employee dataHelp monitor integration points (e.g., benefits, timekeeping, general ledger) to ensure accurate data flow into DayforceCollaborate with internal stakeholders and external vendors to troubleshoot system and integration issues during and after implementationSupport the development of process documentation and provide input on workflow improvements within DayforceAssist with post-implementation validation, audits, and ongoing system optimization to ensure payroll accuracy and compliancePartner with HR and leadership to improve payroll processes and reporting capabilitiesResearch and resolve tax notices through verbal and written correspondenceMaintain accurate employee tax profiles and process updates related to address changes, job transfers, and other employee status changesHandle tax audit requests from agenciesParticipate in special projects and initiatives as assignedRespond to payroll-related inquiries and provide guidance to employees and managersServe as backup for weekly payroll processingCross Train in other payroll areas to serve as back up as neededCompetency:Experience supporting payroll operations in a multi-state or multi-entity environment preferredStrong analytical and problem-solving skills with high attention to detailAdvanced reporting experience (ADP Workforce Now and/or Dayforce)Proficiency with ADP and/or Dayforce payroll systemAbility to respond to inquiries from employees, Leadership, and other stakeholders with accuracy and timelinessExperience building dashboards and working with data visualization toolsKnowledge of payroll laws, taxes, and garnishment regulationsStrong knowledge of payroll tax regulations and compliance across multi-state, local, federal, and unemployment jurisdictionsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentEffective communicator across various technologies and mediaStrong collaboration skills with internal departments and third-party vendorsExperience supporting HCM implementations or integrationsAdvanced Excel skills (pivot tables, lookups, data analysis)Continuous improvement mindset with a focus on automation and efficiencyHigh attention to detail and ability to work independentlyTrusted to handle sensitive information with confidentiality and integrityAdaptable to changing environments and prioritiesEducation and/or Experience:Bachelor's degree in human resources, payroll, or related field and/or equivalent experience.Human Resources/Payroll: 3-5 years.Language Skills Bilingual English/Spanish is a plus.Computer Skills Must have tangible knowledge of and be comfortable using Microsoft Word, Excel, Outlook, and PowerPoint.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Worksite address
greensboro, NC, 27401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.