About this opportunity
Treasure Island Resort & Casino lists this Security Ambassador opportunity in welch, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pay Rate: $16.50 an hour
SUMMARY : To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department's guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an initial point of contact for arriving guests
Act as a source of information and provide security and/or medical resources
Maintain general security awareness of organizational assets, including personnel
Perform repetitive duties and react to incidents, as necessary
Detect safety and security problems and communicate with security officers
React to incidents and make appropriate notifications
Resolve conflict in a professional manner, as necessary
Contribute to written reports, as required
Exercise care when handling property assets to prevent loss or damage
May be required to testify and provide statements for use in judicial and administrative proceedings
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent educational experience
Preferred:
Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant “front of house” guest service; or Previous experience in public safety, security or military
Skills
Required:
Strong verbal and interpersonal communication skills
Strong problem solving and conflict resolution skills
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Abilities
Required:
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to remain outgoing and approachable
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
Ability to multi-task and work efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to respond to customer inquiries while remaining pleasant and cheerful
Ability to enthusiastically and professionally describe property-wide amenities
REQUIRED TRAINING (provided)
Treasure Island guest service training
TIPS training and certification
Basic CPR/First Aid training
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to sit, walk or stand and exert fast-paced mobility, when necessary
Must have a good sense of balance, and be able to bend, kneel and stoop
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 25+ pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must be able to operate foot pedals
Must be able to physically see and identify persons/property
Must be able to physically hear conversation in person and over radio equipment
WORKING ENVIRONMENT
Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis
Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
High volume direct public contact
Worksite address
welch, MN, 55089, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.