Job description
Role Responsibilities (Technical):
Manage, configure and upgrade a wide variety of security technologies (please see below for the security
products)
Respond to managed security technologies fault alerts and/or customer escalation
Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to
resolve technical issues
Perform incident/problem escalation within SLA to internal technical teams or external product vendor
Prepare and submit Incident Reports on high severity incidents
Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
Perform regular configuration backups on managed security products
Plan and coordinate Maintenance Windows with customer on necessary software patching and version
upgrades.
Create and update technical documentations on managed security technologies
Generate monthly reports according to service scope requirements
Adhere to organization and project security policies, procedures and security best practices
Role Responsibilities (Non-Technical):
Point of contact to assist and advise client for any ICT security related
Lead and support customer in the matter of security incident response and resolution
Team player with good leadership qualities
Customer-focused with good interpersonal skills
Technical Skills & Expertise:
Profession certification and/or practical working expertise on some/most the below security technologies:
o RSA / SafeNet (2FA)
o RSA Netwitness
o Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))
o Trend Micro / McAfee (NIPS / HIDS / NSM)
o CyberArk / BeyondTrust (PAM)
o Symantec BlueCoat / McAfee Web Gateway
o Imperva (DAM / CounterBreach)
o Tripwire Enterprise
o Rapid 7 Scanner management
o Banff Cyber
o F5 WAF
o McAfee NDLP
Candidate to indicate his/her certification status and number of years of experience on the above list of
technologies in his/her application.
Preferred:
Bachelors degree / Polytechnic Diploma in Cyber Security, Computer Science/ Information Technology or
Information System
At least min 5 years working experience in IT Infrastructure Operation and/or Support.
Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g.
Windows, Linux, etc.)
Strong critical thinking and problem-solving skills and a passion for information security
Fluent communicator in both written and spoken English; Good interpersonal skills
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.