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Job description
Job Details
Job Location: Hilton Nashville Downtown - Nashville, TN 37201
Position Overview: Responsible for maintaining the security and safety of guests, employees and property, while adhering to standards of service.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ensure adequate service and safety of property, guests and employees, while maintaining a professional and friendly attitude
Be first responder in case of emergency, i.e. guest illness, fire emergency, employee accident
Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable
Adhere to service standards, ensuring safety and comfort of guests at all times
Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
Handle lost & found, using applicable procedures
Prepare any necessary reports, i.e. theft reports, employee injuries, etc.
Other duties and responsibilities as assigned
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
Qualifications
Qualifications, Job knowledge, Experience, Skills, Abilities:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Previous security experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers
Prefer CPR /First aid certified
Knowledge of all applicable federal, state and local health and safety regulations.
Ability to grasp, lift, carry or transport up to 50 pounds.
Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Ability to manage and resolve conflicts
Ability to multitask
Physical requirements of the position and work environment:
Must be able to walk, climb stairs
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Must be able to lift & carry up to 50 lbs.
Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
Duties may be performed indoors or outdoors. Noise level moderate.
Hilton Nashville Downtown Additional Property Specific Functions:
Must complete brand required training
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.