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Job description
Global Security Operations Center (GSOC) SupervisorAllied Universal®, North America's leading security and facility services company, is hiring a Global Security Operations Center (GSOC) Supervisor. The GSOC Supervisor maintains full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.Payrate: $26.00 Per Hour21+ Years of Age (C101) 4+ Year Military or Law Enforcement Experience or Criminal Justice Degree (C151) Security Experience - 5+ Years (C113) Supervisory Experience (C136)Responsibilities:Serve as the liaison between the GSOC, Contract Security Management, and Global Security ManagementDevelop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goalsPerform analysis, planning, and provide direction to ensure that the GSOC is delivering maximum value to the businessDevelop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOCDevelop GSOC functionality and assist in identifying new technologies and upgrades for existing systemsReceive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systemsMotivates, coaches, and provides leadership to the GSOC staff to develop direct reportsManage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.Provides feedback to both client and contract security management to mitigate failures and improve performanceServe as a point of escalation for any inter-company customer service issues related to the GSOC operationsPerform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issuesDevelop and monitor intelligence sources to identify potential threats or incidents which may target the clientDevelop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvementsPerform supervisory/managerial responsibilitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and priorities and perform performance appraisalsCreate and deliver security presentations, reports, and participate in required meetingsPerform other duties as assigned by the Contract Security Account Manager or Global Security ManagementQualifications (Must Have):High school diploma or equivalentMinimum of two (2) years of supervisory/management experienceMinimum of one (1) year of working in a Security Operations Center or closely related operationWork history to include each the following:Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiencesDemonstrated analytic and critical thinking skillsDemonstrated ability to ensure compliance, monitoring of assets, and making rapid notificationsDemonstration of strong computer skillsExcellent oral and written communication skillsExcellent analytical and problem-solving skillsSuperior customer service skillsAbility to coach, mentor, and motivate direct reportsActive listening skillsAbility to assess and evaluate situations effectivelyAttention to detailProficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programsAbility to research, investigate, and compile informationPlanning and organizing skillsAbility to mediate conflict with tact, diplomacyAbility to critically think and conduct analyses in a dynamic environment; able to adapt to changing prioritiesLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentValid driver's license if driving a company or customer owned vehiclePreferred Qualifications (Nice to Have):Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environmentMilitary experienceCollege degree in management, criminal justice, or related field of studyBenefits:Health insurance and 401k plans for full-time positionsEight paid holidays annually, five sick days, and four personal dayEmployee discounts through our perks program to your favorite restaurants, entertainment venues and much more...Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.ClosingAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ID
Worksite address
boise, ID, 83701, US
Who can apply
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