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Job description
Hermès Plaza Del Lago Boutique Selling And Service AssistantThe Hermès Plaza Del Lago Boutique will open in August 2026 and will focus on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.All other duties as assigned by the supervisor.About the Role:Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.Answering phones in a timely manner and exhibiting friendly and appropriate customer service.Supervisory Responsibility: NOBudget Responsibility: NODecision Making Responsibility: NOAbout You:1 year retail experience, in a luxury environment preferred.Strong communication skills.Experience with POS and/or cash handling strongly preferred.Customer service oriented.Ability to multi-task.Detail oriented.Strong organizational skills.Computer skills: Microsoft Office.Ability to handle difficult situations with grace, compassion and composure.Ability to lift between 0-25 lbs. without assistance.Regular in-person work at a Company-designated work location is an essential function of this position.The range for this role is $24.57 - $26.14 per hour. Actual rates are determined based on the job, location, and individual experience.Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental leave and transition time401(k) and Roth Retirement plan with company matching and profit sharingVarious voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insuranceProduct discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Worksite address
oak brook, IL, 60523, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.