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Job description
Job Summary
The Senior Academic Advisor supports the enrollment, retention, engagement, and graduation of upper-division undergraduate students within the Jack Holland Student Success Center. Working under limited supervision, the role provides holistic academic advising, success coaching, and targeted interventions to help students navigate academic requirements and institutional processes. This position plays a key role in fostering student success through relationship-building, program development, and proactive outreach. The advisor independently manages a student caseload while contributing to broader student success initiatives and institutional goals.
Key Responsibilities
Provide comprehensive academic advising and success coaching to upper-division students using a case management approach
Develop individualized academic plans and guide students in understanding degree requirements, policies, and procedures
Monitor student progress using data tools and implement timely interventions to support retention and completion
Design and deliver workshops, programs, and resources that promote academic success and student engagement
Build strong relationships with students to support transition, persistence, and connection to the university community
Advise students on navigating institutional processes, including petitions, schedule changes, and academic standing issues
Connect students to appropriate campus resources and advocate for their academic and personal needs
Develop and execute communication strategies aligned with academic milestones, deadlines, and student needs
Participate in orientation, campus events, and student success initiatives to reduce equity gaps
Collaborate with faculty, staff, and campus partners to enhance student support services
Knowledge, Skills & Abilities
Knowledge of academic advising best practices, student development theory, and retention strategies
Understanding of university policies, degree requirements, and higher education systems
Strong counseling and advising skills, including problem-solving, conflict resolution, and decision-making
Effective written and verbal communication skills with diverse audiences
Ability to build rapport and establish trust with students from varied backgrounds
Proficiency in student information systems (e.g., PeopleSoft, EAB Navigate) and productivity tools
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to interpret complex policies and communicate them clearly and accurately
Commitment to equity, inclusion, and student-centered practices
Ability to work independently while collaborating effectively in a team environment
Required Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-related
Three years of progressively responsible professional student services work experience.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling
Preferred Qualifications
A master's degree in educational counseling or a related field
Experience providing academic advising or student support services to college students in a post-secondary institution
Experience utilizing advising, case management, or intervention strategies to support student academic progress
Experience coordinating programs, initiatives, or projects within a college or university setting
Compensation
Classification: Student Services Professional III
Anticipated Hiring Range: $5,540 /month - $5,667/month
CSU Salary Range: $5,540/month - $7,893/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
This position is open until filled.
Contact Information
University Personnel
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at policy/ /latest/ and questions may be sent to .
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.