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Job description
Patient Service RepresentativeThis experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.Position Compensation Range: The pay range for this role is $17.31 - $26.83 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.MINIMUM REQUIREMENTSEducation: High School Graduate or Equivalent required. Associates degree preferred.Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.Licensure: None required.PHYSICAL DEMANDSJob requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
Worksite address
fishersville, VA, 22939, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.