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Job description
Senior Account Director - CRL (Consumer, Retail, and Logistics) Senior Manager - Client Services
In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in the CRL domain. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.
Key Responsibilities
Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
Work towards opening diverse service lines in the account
Prepare proposals and SOWs in the portfolio
Provide business led view on items of contract negotiations
Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
Work towards maintaining healthy client relationships
Basic Qualifications
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
14+ years of experience, with strong sales/relationship management/account management experience within the BPM industry
Preferred Qualifications
14+ years of experience in the CRL industry, with good exposure and understanding of the B2B business space
14 + years of strong sales/relationship management/account management experience either in CRL or BPM industry
Experience of selling BPM services and solutions to CRL clients
Strong understanding of the outsourcing industry
Business case creation
Financial ratios and analysis
Presentation skills
Ability to learn and appreciate business processes of Infosys and the client organization
Analytical ability
Ability to display initiative and work in a dynamic environment
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise)
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.