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Job description
Senior Account ManagerThe Senior Account Manager is the service representative for each customer of Hill Mechanical Services and is responsible for managing all business through that customer that is performed with Hill Mechanical Services. The Senior Account Manager is also the main representative for The Hill Group to develop new customers for the entire company. This position is a full-time position (minimum of 40-hours a week).Key Responsibilities:Make warm calls to develop leads for all functions of The Hill Group. These leads are stored in the Hill Mechanical Services DatabaseDevelop customers by process of interviews and providing services at the customer's requestEstimate, sell, start up and manage maintenance service agreements. Complete contract start-up forms with detailed notes based on interviews and perform organized start up meeting if requiredEstimate, sell and manage repair work and projects for customers. Complete job startup forms, estimates, and manage the projects until fully completeSend copies of all proposals and estimates to vice president, operations manager, and sales manager for reviewProvide all necessary information for creating proposals, binding proposals, and delivering to customersReview service tickets for follow up with customersManage account receivables to ensure payment of invoices and attend monthly receivable meetingsMeet with major clients on a regular basis to review current services provided, projects completed, expectations, future needs and overall client satisfactionMonitor all activity daily for your accounts and proactively respond to issuesAttend monthly sales meetings with information on active leads being pursued, current contract activity, and future contract activityReview active maintenance contracts at renewal for update, price increase, and profitability.Create references following standard procedure for use by The Hill GroupEntertain clients for developing customer relationshipsReview annually the service products your major clients have purchased and pursue up-selling and cross-selling to maximize each client's business potential with services provided by The Hill GroupProvide due diligence for customers to assist with budgeting, tenant projects, and capital projectsAttend major organization functions such as BOMA, NAIOP, IFMA, etc., as assignedPromote safety in the workplaceExperience and Qualifications:A Bachelor of Science degree in Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management or related majorSeven to ten years' experience requiredProficiency in all Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)Other Qualifications:Requires an ability to work effectively and efficiently under pressure and adjust to changing situationsRequires initiative, great attention to detail, accuracy, an ability to prioritize and multi-taskMust have excellent written and verbal communication skillsMust have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.Must be able to work independently with limited supervision while still being a team playerMust be dependable, organized and self-motivated
Worksite address
franklin park, IL, 60131, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.