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Job description
The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Miami, FL location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.
What You’ll Do:
Serve as the senior point of contact for key client accounts, build long-term partnerships, understand client objectives, identify growth opportunities, and lead client meetings, presentations, and business reviews
Manage and grow strategic accounts by driving revenue and profitability, identify cross-selling and upselling opportunities, support new business development, and contribute to pricing strategies and market positioning
Oversee complex domestic and international logistics projects, ensure on-time and on-budget delivery, resolve operational issues, and coordinate cross-functional teams to maintain service excellence
Manage account financials through quoting, billing, cost control, margin optimization, profitability analysis, forecasting, reporting, and revenue target achievement
Ensure compliance with CITES, NOAA, U.S. Fish & Wildlife, expertise in international shipping regulations, legal, insurance, and company standards while managing operational risk
Mentor and support Account Managers and junior staff, share best practices, provide guidance on complex accounts, resolve issues, and foster a collaborative, high-performing team
Partner with senior leadership and global offices to manage key accounts, support strategic initiatives, improve processes, and ensure consistent service delivery
Champion service standards, analyze client feedback, lead post-project reviews, and implement continuous improvements to enhance operational efficiency and innovation
Comply with company policies, procedures, and Health & Safety regulations while acting in the organization’s best interests and representing the company professionally
What We Are Looking For
Education, Experience and Skills
Bachelor’s degree or equivalent professional experience 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
Excellent leadership, communication, presentation, and negotiation skills
Experience mentoring, coaching, or supporting junior team members
Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)
Why Join This Opportunity?
Work with a globally recognized leader in fine art logistics
Partner with prestigious, high-value clients
Play a strategic role in business growth and client success
Collaborative, high-performance environment with strong leadership support
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.