About this opportunity
cloud software group lists this Senior Account Technology Strategist - Financial & Insurance Vertical opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete and succeed by leveraging our software franchises for and across data, automation, insight, and collaboration. The Senior Account Technology Strategist (ATS) is responsible for strategic technical engagement with our customers business and IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, the Lead ATS will develop a Cloud Software Group (CSG) technology roadmap to achieve customers business and IT goals, identify opportunities that increase value creation, provide technical expertise that informs and impacts sales execution, develop value propositions essential to increased customer consumption and adoption, and utilizing a superior customer focus to facilitate ongoing partnership and customer retention. As a Lead ATS you will seek to forge new & innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world. Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customers organization Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication. Possess a comprehensive understanding of customers highly dynamic and constantly changing environments and create strategic plans that align with customers future goals. Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally. Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors. Assess the potential application of products to meet customers business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn. Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders. Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change. Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process. Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution. Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally. Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership. Serve as an external spokesperson and evangelist for the companys vision and associated technologies. Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader teams technical mindshare. Present and communicate effectively at an executive level to multiple customers and prospects. Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set. Maintain a solid understanding of competitive technologies and how to position to "win." An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry. Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement. Quickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customers. Possesses deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments. Expertise in aligning technology solutions with the customers broader business strategy, ensuring that technology investments drive tangible business outcomes. Assist in projects and initiatives outside the ATS organization that help drive GTM strategies and product development and direction Understanding of CSGs competitive domain and technologies. Applications ~ Networking Data Management Data Analytics Passion for technology and innovation, and a proven "forward thinker." Strong understanding of business processes and their implementation into enterprise applications Prioritizes and manages many diverse tasks, objectives, and risks Requirements (Education, Certification, Training, and Experience) ~ Bachelors degree or equivalent experience required ~5+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology ~ Ability to travel Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional - Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS) Microsoft Certified Azure Administrator, or Azure Solutions Architect ~ AWS Certified Cloud Practitioner ~ Google Associate Cloud Engineer ~ Background in Financial and/or Insurance related customers Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
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