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SmartRecruiters, Inc.

Senior AI Adoption Architect & Escalations Lead

waltham, MA

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Job description

ServiceNow is seeking a Senior Product Success Technical Director – AI Adoption Engineering to lead the most challenging agentic escalations, shape architectural decisions, and partner with Product and Engineering to harden AI deployments at enterprise scale.

You will be the senior technical authority, calm under pressure, and an advocate for reliable, governable AI across the customer base while mentoring teams and elevating technical standards.

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Worksite address

waltham, MA, 02254, US

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