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Job description
United Airlines is seeking a Senior Business Analyst for Customer AI Automation to advance Retail AI automation, transforming voice, chat, and future channels with scalable AI solutions. You will partner with Digital Technology, Commercial, and Customer Experience teams to translate business needs into practical AI flows and measurable outcomes.
The role requires 3+ years in business analysis or product management, expertise in customer service operations, and proficiency with data tools and
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.