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Capgemini

Senior AI-Driven Contact Center Consultant

chicago, IL

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Job description

Capgemini Invent seeks a Senior Consultant to lead the design and delivery of AI-enabled customer service solutions. You will combine business analysis, conversational design, product management, and contact center expertise to translate business challenges into scalable AI features.

The role requires independent workstreams, collaboration with clients and technology teams, and bringing AI experimentation to measurable operational improvements while mentoring juniors and contributing to

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Worksite address

chicago, IL, 60290, US

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Last received from source 2026-10-17View job