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Genesys

Senior AI Solutions Architect — Customer Experience

workfromhome, GA

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Job description

Genesys seeks a senior AI leader to own Agentic AI orchestration from discovery to optimization. You will translate complex business challenges into AI-driven solutions that improve customer engagement and operational efficiency at enterprise scale.

Collaborate with product, engineering and customer teams to accelerate innovation while ensuring governance and long-term value realization. This role offers exposure to virtual agents, copilots and orchestration frameworks across multi-system

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