About this opportunity
Govcio LLC lists this Senior AJOC Support Engineer opportunity in annapolis, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview: GovCIO is currently hiring for aGovCIO is currently hiring for an Senior AJOC Support Engineer for an upcoming award. . This position will be located in Annapolis Junction and will be an onsite position.
Responsibilities: Provides technical and management leadership for major IT field support services for AJOC, establishing goals and plans that meet project objectives
Directs and controls all AJOC support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
Qualifications: High School with 6 - 9 years (or commensurate experience)
Required Skills and Experience
6 years experience in IT support
Holds appropriate personnel clearance levels to gain access to classified systems
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA staff at International locations
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance
#TSA
Posted Salary Range: USD $82,000.00 - USD $90,000.00 /Yr.
Worksite address
annapolis, MD, 20701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.