About this opportunity
Whirlpool Corporation lists this Senior Analyst, Field Service opportunity in benton harbor, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Requisition ID: 73401
nAbout Whirlpool Corporation
nWhirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant
npursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen
nand laundry appliances, the company is driving meaningful innovation to meet the evolving
nneeds of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,
nJennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported
napproximately $16 billion in annual net sales - close to 90% of which were in the Americas -
n41,000 employees, and 35 manufacturing and technology research centers. Additional
ninformation about the company can be found at WhirlpoolCorp.com .
nThis role in summary
nWe are currently seeking qualified candidates for a Senior Analyst, Field Service.
nThis role will be located at our Riverview Campus in Benton Harbor, MI.
nThe Whirlpool Operations Technology Sr. Analyst is responsible for the digital transformation of Whirlpool's operations. You will design, optimize, and maintain the technology of the network of preferred partners and external business partners. You will translate complex workflows into technical requirements that improve processes and efficiencies, and reduce cost.
nYour responsibilities will include
nnnPartner closely with Whirlpool Operations teams and cross-functional stakeholders to capture requirements, formulate functional solutions, and manage product implementations
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nnConvert business needs into clear user stories, acceptance criteria, and functional specifications
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nnCollaborate with internal operations, external vendors, and strategic partners to refine requirements, architect technical solutions, and facilitate product delivery
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nnEngage with developers, business teams, and key stakeholders to drive testing and validation for new features, system updates, and integrations
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nnDeliver continuous enablement and support to stakeholders and end-users to maximize the value and efficiency of technology solutions
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nnEvaluate solution performance regularly, recommending enhancements to optimize results
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nnSupport data validation, reporting needs, and comprehensive process documentation
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nnTake full ownership and accountability for project progress, individual work output, quality, and the timely delivery of system integrations
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nnStay current with emerging industry trends and best practices in business analysis and field service technology
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n nMinimum requirements
nnnHigh School Diploma or GED
n
nn3+ years of experience as a Business Analyst in Field Service
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nn2+ years of experience administering the Salesforce platform
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n nPreferred skills and experiences
nnnAbility to analyze large amounts of data and identify trends, patterns, and insights that can help drive business decisions
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nnStrong analytical skills with the ability to translate business requirements into technical specifications
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nnStrong organizational skills with the ability to manage priorities and meet tight deadlines
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nnExcellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
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nnBachelor's degree in business management, business administration, or information technology
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nnIndependent thinker with a strong process focus and high attention to detail.
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nnProven ability to gather and document business requirements and functional specifications, collaborating effectively with development teams to deliver aligned solutions
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nnExperience working with Agile methodologies within a dynamic software development environment
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nnFamiliarity with Field Operations business processes as well as process modeling tools and techniques to build and maintain business process models
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nnExperience with change management practices to implement solutions that minimize operational disruption
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nnExperience with data visualization tools and techniques to create clear, impactful reports for stakeholders
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n nWhat we offer
nGenerous benefits package , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
nAdditional information
nWhirlpool's Ways of Working
nOur goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:
nnnAlways On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
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nnTwo-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
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nnSabbatical - Four weeks paid leave after every five years of service.
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n nConnect with us and learn more about Whirlpool Corporation
nSee what it's like to work at Whirlpool by visiting Whirlpool Careers ( . Additional information about the company can be found on Facebook ( , Twitter ( , LinkedIn ( , Instagram ( and YouTube ( .
nWhirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Worksite address
benton harbor, MI, 49022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.