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Job description
Department
ADMISSIONS OPERATIONS (BL-OPER-IUBLA)
Department Information
The Office of Enrollment Management (OEM) at Indiana University(IU) Bloomington is dedicated to attracting, enrolling, andsupporting a community of talented students from Indiana, acrossthe nation, and around the world. OEM integrates strategicplanning, data-informed decision-making, and collaborativepartnerships across campus to create a seamless student experiencefrom 1st contact through graduation. Through its units Admissions,Scholarships, the Registrar, Student Financial Assistance, StudentCentral, Orientation and Enrollment Programs, Retention, Planningand Research, Enrollment Marketing and Communications,Administration and Fiscal Affairs, and Development OEM advances theuniversity's mission by fostering access, belonging, and studentsuccess while upholding IU Bloomington's tradition of academicexcellence and public service.
The Office of Admissions Operations (OPER) provides strategic andtechnical support for recruitment, marketing, and admissionsprocessing. The team manages systems and business processes toensure efficient operations and high-quality service forprospective and current students.
Job Summary
Department Specific Responsibilities
Assists the Associate Director in the management of a team ofsupport staff cross-trained in student data entry, mail processing,and workflow activities. Provides general direction for support staff in prioritizing work to meet deadlines and fulfillexpectations. Analyzes, monitors, and evaluates performance ofassigned staff; establishing work priorities, providing regularfeedback, conducting performance reviews, and providing correctiveaction as needed.
Determines the sequence of events and generally supervise avirtual calendar of services and timelines, which deliverindividual and batch data processes and support events bothinternal and external to the university.
Instructs staff, prepares reports, and advises the AssociateDirector regarding operations, software, hardware and processesrelated to the annual recruitment and admissions applicationworkflow. Analyzes business performance and processes, participatesin strategic research, and identifies potential for technologyintegration or modification. Assists with the development andimplementation of business process designs for prospect processing,admissions application workflow, and develops and documentsbusiness process and system operations.
Manages the operations related to transfer of credit, automateddata entry, and the maintenance of a high standard of quality anddata integrity. Assists the Associate Director in the management ofoperations related to admissions application processing, includingapplication update processing in the Slate Customer RelationshipManagement (CRM) and in PeopleSoft Student Information System(SIS).
Manages the processing of incoming mail. Provides consistentand accurate loading of data for internal and externalcustomers.
Manages systems and workflow administration duties. Assists theAssociate Director in the testing of business processes, systemenhancements, and quarterly patches related to the IU StudentInformation System, and other central systems related torecruitment and admissions.
Maintains queries and reports to identify data and processingdiscrepancies, instructs staff in the resolution of discrepancies,and performs follow-up to ensure satisfactory completionoftasks.
Assists in the recruitment of employees, interview and screenindividuals for hiring, develop training materials, instruct staff,and determine work hours.
General Responsibilities
Provides specialized customer support through provisioning,creation of projects or workspaces within applications, and/orcustomizing products to customer specifications.
Troubleshoots and analyzes problems and bugs in applicationsand products.
Performs complex upgrades, releases, customization, anddocumentation of work according to team's establishedmethodology.
Performs programming, scripting, and modifications ofapplication and products for corrective action.
Collaborates with technical and functional business clients andteams within the central information technology organization.
Contributes to project planning, objective formulation, taskestimation and evaluation of customer requests.
May train, mentor and provide guidance and feedback to lessexperienced staff.
Qualifications
Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.
EDUCATION
Required
Bachelor's degree (preferably in computer science, businesssystems, or related field.)
WORK EXPERIENCE
Required
2 years in customer/application support, programming, orrelated experience.
SKILLS
Required
Proficient written and verbal communication skills.
Demonstrates problem solving skills.
Ability to simultaneously handle multiple priorities.
Demonstrates customer service skills.
Quickly troubleshoots and resolves problems.
Performs work independently with minimal supervision.
Effectively coaches and delivers constructive feedback.
Working Conditions / Demands
This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.
This position requires occasional on-campus (IU Bloomington)presence will be required for meetings or other business needs asnecessary.
Work Location
This is a primarily remote position. However, this is subject tochange in the future based on university policy and businessneeds.
Advertised Salary
$63,000 annually
Benefits Overview
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
Base retirement plan with generous IU contributions, subject tovesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IUcourses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteerevents
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IUBenefit Programs Brochure .
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.
If you wish to include a cover letter, you may include it with yourresume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at or by visiting IUPD.
Contact Us
Request Support
Telephone:
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Worksite address
workfromhome, IN, 47401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.