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Job description
Unleash your expertise in product development and optimization at JPMorganChase, where you'll turn insights into impactful product outcomes. You'll grow your skills through close partnership with product and technology teams while delivering meaningful improvements for customers.
As a Senior Associate, Product Manager - Delegated Experiences and Agentic AI in Trust and Security, you drive product work from strategy to execution by translating customer and business needs into clear requirements and coordinated delivery. You partner across disciplines to manage dependencies, prioritize outcomes, and ensure features are delivered with quality and readiness. You use data, user feedback, and structured discovery to continuously improve the product experience.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Job responsibilities
Partner with the Product Manager to identify product opportunities through user research, discovery, and customer feedback
Assess upstream and downstream impacts of new features on the end-to-end product experience
Support journey mapping, market analysis, and discovery activities to inform the product roadmap
Analyze and monitor product and delivery metrics across time, cost, quality, and outcomes throughout the development lifecycle
Write clear requirements, epics, and user stories to enable effective build and delivery
Facilitate technical and non-technical discussions with cross-functional delivery teams to implement features
Partner with quality assurance teams on end-to-end testing, user acceptance testing, and post-release validation
Drive prioritization and problem-solving across teams, balancing speed, scalability, quality, and business readiness
Promote consistent practices for product management, product development, release management, and user support
Required qualifications, capabilities, and skills
3 years of experience in product management or product delivery within a software development environment
Knowledge of the product development lifecycle, including discovery, requirements definition, and delivery
Experience defining and managing product lifecycle activities from inception through production release
Experience translating needs into epics, user stories, and acceptance criteria
Experience using agile delivery and issue-tracking tools (for example, Jira, Figma, or similar tools)
Ability to analyze product and delivery metrics to inform prioritization and continuous improvement
Experience partnering with engineering and product stakeholders to manage dependencies and delivery risks
Experience supporting product demonstrations for stakeholder alignment and decision-making
Domain knowledge in authentication, authorization, and identity lifecycle management
Preferred qualifications, capabilities, and skills
Hands‑on experience with OAuth 2.0 and OpenID Connect
Experience with conversational AI interactions and agentic AI solutions
Experience with public APIs and dynamic or risk‑based assessment approaches
Experience working on API‑based products
AWS certification or equivalent cloud credentials
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co‑branded cards in partnership with well‑known companies and organizations.
Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Build and improve authentication products using research, metrics, and cross‑functional delivery to strengthen customer trust.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.