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Job description
Fort Collins Metro, CO Home
nGreeley Metro, CO Home
nFull time
nR
nWhy USAA?
nAt USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
nEmbrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
nWe are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
nThe Opportunity
nThis is a field-based role in the northern Colorado area. Candidates who are willing and able to work in Ft Collins/Greely/Loveland area are encouraged to apply.
nWithin defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
nWhat you'll do:
nnnWith the use of digital tools, evaluates and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
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nnInvestigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.
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nnReviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
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nnDemonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
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nnReviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
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nnMaintains accurate and current claim file documentation throughout the claims process for complex claims.
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nnMaintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plans and timeline for repair in support of fast and accurate claims adjudication.
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nnResponsible for reviewing additional damage received from repair facilities to either complete a supplement or triage to field provider method of inspection.
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nnMay serve as a subject matter expert representative for disputed claims or trials. Serves as a resource for team members on escalated issues of a routine nature.
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nnPartners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
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nnProactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
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nnSupports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
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nnMay be assigned CAT deployment travel with minimal notice during designated CATs.
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nnWorks various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
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nnEnsure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
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n nWhat you have:
nnnHigh School Diploma or General Equivalency Diploma.
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nn2 years of auto appraising experience.
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nnProficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
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nnAdvanced working knowledge of estimating losses using CCC or similar estimating platforms.
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nnDemonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
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nnAcquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
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n nPhysical Demand Requirements:
nnnMay require the ability to operate a company vehicle within assigned territory.
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nnMay require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
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nnMay require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
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nnMay be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
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n nWhat sets you apart:
nnnActive Texas or Florida All-Lines Adjusters License.
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nnI-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3.
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nnExperience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier.
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nnUS military experience gained through military service or gained as a military spouse / domestic partner.
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n nCompensation range: The salary range for this position is: $65,550 - $117,990.
nUSAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
nCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
nEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
nThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
nBenefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
nFor more details on our outstanding benefits, visit our benefits page on USAAjobs.com
nApplications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
nUSAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
nIf you are an existing USAA employee, please use the internal career site in OneSource to apply.
nPlease do not type your first and last name in all caps.
nFind your purpose. Join our mission.
nUSAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
nUSAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
nUSAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
nCalifornia applicants, please review our HR CCPA - Notice at Collection ( here.
nUSAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
Worksite address
greeley, CO, 80639, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.