Senior Behavioral Health Manager

Job description

Senior Behavioral Health Manager

Location:Downey, CA

Job ID:5603

Salary:$95000 - $ Per Year

Area of Interest:Human Resources

Division:Adult Services

Shift Type:Day

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE:$95,000 - $100,000 Per Year

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Senior Behavioral Health Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various programs operated by SCADP and Volunteers of America Los Angeles (VOALA) substance use facilities. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, substance use treatment, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.

DUTIES AND RESPONSIBILITIES

PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP and VOALA Substance Abuse treatment programs in accordance with the various grant/contract/state requirements.

Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals.

Develop policies, procedures and records that will support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements Develop best practices and tools for management of residential and non-residential programs.

SUPERVISION OF PROGAMS - Achieve grant objectives by:

Overseeing facility operations, in conjunction with Program Managers

Overseeing health and safety standards across SCADP and VOALA substance use facilities

Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format

Through Program Managers and Quality Assurance Manager, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided

Ensure program(s) interim and final goals and requirements are achieved

Evaluate program effectiveness; make proposals to senior management

In collaboration with Quality Assurance Manager and Regional Clinical Director, provides Knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices

Support Program Managers in the operation of the facilities and support of clients.

In collaboration with Regional Clinical Director, engage in and oversee various grant reporting needs to satisfy funder requirements

TRAINING: Train, coach, and manage the SCADP and VOALA substance use teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education

Effectively communicate program and project expectations to team members and management in a timely and clear fashion

Plan, conduct and record required in-service training

Delegate tasks and responsibilities to appropriate personnel

COORDINATE MULTIPLE PROGRAMS: With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department Corporate administration staff

Address employee issues, coordinate with Regional Clinical Director and Program Managers all staffing issues, and employee conflicts, involve HR as required.

Ensure Program Manager-s effectiveness with human resources including staffing, scheduling and coverage, performance management, attendance, timecard compliance, and accountability

BUDGETING: Publish monthly budget reports and proposals

Estimate and allocate resources that programs may need in order to achieve goals

Create and analyze budget reports, make projections for future budgets to meet program goals

Report to CEO and CFO recommendations

COMMUNICATIONS and COLLABORATION

Keep Clinical Regional Director, SCADP and VOALA substance use facilities informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis

Meeting all funder reporting timelines

Collaborate with community partners for services and housing opportunities to program participants

Collaborate with other SCADP and VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities

Plan and participate in community outreach efforts to gain and maintain community support for the programs

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc).

ESSENTIAL DUTIES

An essential function of this position requires incumbents to report to the office and/or other locations where work is performed by subordinates required to work on-site each day of active employment

PROGRAM DEVELOPMENT:

Develop program policies, procedures, plans, and associated communications documents

Proactively manage changes in project scope, identify potential crises, and devise contingency plans that meet CARF and regulatory requirements

Develop best practices and tools for project execution and management

WORKFORCE MANAGEMENT: Through Program Management, provide resources to train, coach, and manage SCADP and VOALA teams on program requirements, evidence based practices, EHR, tools, and methods to meet those requirements. Ensure Program Manager effectiveness with managing staffing and all aspects of performance management and human resources compliance.

BUDGETING RESOURCES: Allocation of resources, financial, facility, staffing and support (transportation, dining, supplies, et cetera)

FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.

COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.

COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.

PLANNING and ORGANIZATION: Effectively plans workload of subordinate individuals and programs - deploys and organizes resources.

CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of SCADP and VOALA

Community Outreach.

Coaches and mentors junior staff.

Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

Current Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)ORCurrent License as LMFT, LCSW, or LPCC

EXPERIENCE:

3 years of experience in Business or non-profit Management with Budget Management / Oversight Experience

2 years experience in policy development and continuous improvement

Experience in contract management

PREFERRED QUALIFICATIONS:

History of working with multiple community partners, existing relationships a major plus.

Experience connecting clients to community and government resources.

Familiarity or work experience in a social services field and/or health care

Familiarity with CARF accreditation

Bilingual in English and Spanish.

Knowledge about community resources

Knowledge of Harm Reduction Model

Experience with Electronic Health Records and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment

Worksite address

downey, CA, 90242, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.